After having listened to the video, be prepared to orally present it in your own words. Some of the points you may want to include in your presentation are the following:
1. Who Balanda Atis is.
2. What is her job exactly.
3. What she finds thrilling about her job.
4. What is the importance of mixing the color’blue’ in the makeup line she is creating.
https://learningenglish.voanews.com/a/3495705.html
http://www.bbc.co.uk/learningenglish/english/course/towards-advanced/unit-1/session-2
http://www.bbc.co.uk/learningenglish/english/course/towards-advanced/unit-1/session-1
http://www.bbc.co.uk/learningenglish/english/course/newsreview/unit-1/session-1
http://www.bbc.co.uk/learningenglish/english/course/newsreview/unit-1/session-2
http://www.bbc.co.uk/learningenglish/english/course/intermediate/unit-1/session-2
Read this extract from an informal letter, to range yourself in content and write a formal letter, on the same subject.Do not forget to state who the recipient of the letter is. You should have in mind that this letter will also be published in a local newspaper, should you get no answer from the restaurant’s manager.
” Oh, and by the way, don’t go to Flo- Jo Restaurant for your birthday. We went there last night – the service was awful and the food was a disaster! I complained to the head waiter but he asked me to put it in writing, so…”
(185 words about)
Letters of complaint
Writing a formal letter of complaint remains an effective way to alert a company to a problem. This page includes guidelines for structuring your complaint, suggestions for style, and example letters.
Preparing to write
Before you begin your draft, gather all the information you will need to include in your complaint. This information may include the time, date, and location that you purchased faulty goods or services, reference or invoice numbers, and records of previous communication with the company. To support your complaint, you may need to enclose copies of documents such as receipts with your letter.
How to structure your letter of complaint
Your letter of complaint should follow the standard composition format for a formal letter. See how to lay out a letter.
Below the recipient’s address, include a subject line to indicate the product or service that you are addressing in your complaint. In the first body paragraph, open with a sentence that immediately draws the reader’s attention to the matter, e.g.:
I am writing to complain about the faulty installation of my air conditioner.
I wish to express my dissatisfaction with my stay at your hotel.
Follow the opening sentence with a summary of the events that prompted your complaint. Be sure to include exact dates and times, and give all the relevant information in a clear and logical sequence.
In the next paragraphs, you should outline what steps you have taken thus far to resolve the matter and describe the consequences of the faulty product or service. Adding specific details, such as additional costs you have incurred to replace a faulty product, will strengthen your complaint. If you have had previous communication with the company, be sure to note it in your letter; include reference numbers where applicable.
In the final body paragraph of your letter, you should state your expectations of how the company should resolve the matter, including specific actions and deadlines, e.g.:
I would appreciate it if you could replace the missing part by next week.
Please let me know as soon as possible what action you propose to take.
I look forward to hearing from you within the next ten days.
Suggestion: Take a calm and focused approach
Keep your complaint focused on the exact incident that prompted your letter. Do not veer into generalized criticism of the company, and avoid personal attacks and abusive language. Even though you may be quite frustrated and angry, maintain a calm, gracious tone in your complaint. Expressing optimism that the matter will be resolved will produce a more persuasive letter than berating the reader for the company’s mistakes.
As found in:
https://en.oxforddictionaries.com/writing-help/letters-of-complaint
Robert Bridges, ed. (1844–1930). The Spirit of Man: An Anthology. 1916.
The opening lines of Twelfth-Night
William Shakespeare (1564–1616)
IF 1 music be the food of love, play on;
Give me excess of it; that, surfeiting,
The appetite may sicken, and so die.
That strain again! it had a dying fall:
O, it came o’er my ear like the sweet south 5
That breathes upon a bank of violets,
Stealing and giving odour. Enough; no more:
’Tis not so sweet now as it was before.
O spirit of love, how quick and fresh art thou,
That, notwithstanding thy capacity 10
Receiveth as the sea, nought enters there,
Of what validity and pitch soe’er,
But falls into abatement and low price.